Sendway
Send a parcel

Complaints & support

Something went wrong with a parcel or our service? Tell us below and our team will look into it. We aim to acknowledge complaints within 2 business days and resolve them as quickly as we can.

Photo (optional)

A photo of the parcel or damage helps us resolve faster.

Other ways to reach us

Email info@shopinn.co.ke or call +254117390922. Postal/registered office: Viewpark Towers, Utali Lane, 2nd Floor, Wing C, Suite 5, Nairobi, Kenya.

Sendway is operated by Fecn Technologies Ltd, a licensed courier operator. If we cannot resolve your complaint to your satisfaction, you have the right to escalate it to the Communications Authority of Kenya (CA).